eResearchTechnology (ERT) provides unparalleled service and reliable solutions with a common purpose - to ease the challenges of product safety and testing efforts while improving and saving lives. Our important work sets the industry standard. Our team provides proven scientific and regulatory leadership to biopharmaceutical and medical device companies around the world. Our global clients rely upon our expertise - across Cardiac Safety, Respiratory research, ePRO, and Consulting Solutions - to expedite their clinical research studies and empower them to make their expert decisions, more quickly and accurately, related to their product development and approval efforts.
Our aim is to lead clinical studies to success and to make a contribution to public health. We identify and reward great talent. We're refreshingly friendly and our teamwork is unrivaled. Due to the fact that our company is constantly growing and we are promoting the career advancement of our employees we are always looking for new talents.
Join us at our location in Estenfeld near Würzburg (Germany) for the challenge as a
Customer Care Help Desk (Service Desk) Representative (f/m/divers)
Our Customer Care Representatives at our Help Desk are the first point of contact for our customers and provide front-line support via phone, fax or email for all assigned product lines (which may include all or some of the following: Cardiac Safety, Respiratory and/or ePRO). In addition, they may troubleshoot transmission or other equipment usage problems and handle re-supply and report requests in a timely and efficient manner.
OTHER DUTIES AND RESPONSIBILITIES:
ERT offers competitive wages and comprehensive benefits, including an attractive remuneration system with the potential for annual bonus based on personal and company goal achievement, as well as a pension plan.
Our growth depends on your growth, which is why we provide regular product training sessions and support your professional development through a range of internal and external classes and certification programs.
Working at ERT, you’re part of a global company with 2,500+ employees worldwide who enjoy work-life balance and working time accounts. Colleagues can also participate in an employee exchange program that allows them to work for one month at another ERT office.
Our employees enjoy working in a modern facility that includes an onsite canteen offering freshly cooked local, healthy and vegetarian food options. And, commuting to ERT is easy: The office, located in Estenfeld, is well-connected to the transport network. Parking is available for those traveling by car, and if you take bus transportation, we provide a free ticket for the WVV (Würzburger Versorungs- und Verkehrs GmbH).
We look forward to receiving your application. Please indicate your salary expectations and your availability and send your application by using our ERT career page.
Sieboldstr. 3, 97230 Estenfeld